Why does my eero app say "Your network needs an update"?
This message appears when your existing eero network needs a software update before a new eero can be added.
How do I install the update?
Tap Install to start the update.
Wait for the update to complete. This normally takes a few minutes.
After the update finishes, the app will continue with setup for your new eero.
Note: Your network may restart during the update. Connected devices should reconnect automatically once the update is complete.
What if I close out of setup?
Your new eero won't be added to your network until the update is installed. You can install the newer firmware later by checking for available updates in the eero app, or restart the setup process and install it then.
What if the update fails?
If the update doesn't complete, contact eero Support.
