How do I get started with eero Business?
Refer to What is eero Business? if you haven't already signed up for eero Business.
To set up a new business network, you'll first need to add the name of your business. A business name is an easy way to identify your network when you have more than one network with the same wifi name.
The business name can be the same or different from the network wifi name. Once the business name has been added, you can now set up the network.
How do I set up my network?
To set up your eero wifi network, follow the steps in our eero network setup article.
What happens after I set up my network?
When eero Business is enabled, a passwordless Guest Network will be created by default for you to activate.
You can adjust these settings and set up additional business features such as multiple SSIDs (Guest, Business and IoT networks) and Captive Portal. By enabling additional SSIDs, you'll have the ability to provide different types of network access to different users (for example, visitors, employees, business critical devices).
What's the difference between Main, Guest, Business and IoT Networks?
Main wifi Network
Your main network can be used for a variety of purposes. This network grants internet access to all types of users, devices, and systems which can then communicate with one another.
Guest wifi Network (Captive Portal Network)
Guest wifi access can be separated from employee wifi access via a dedicated guest wifi network. This is suitable for guest devices. It's not recommended to use this wifi network for employee devices or devices that process financial transactions such as Point of Sale devices.
Note: The guest network should always be used to provide wifi access to third parties.
Business wifi Network
Using the business wifi network, any devices that process payments or financial transactions such as point of sales systems can be isolated from the rest of the network, preventing employees or guests from accessing payment or credit card data.
IoT wifi Network
eero's out of the box IoT (Internet of Things) wifi network lets businesses separate their IoT and security devices, creating dedicated IoT control. This is suitable for security devices such as security cameras, alarm panels, sensors and other IoT devices needing to be secured or isolated from the rest of your network.
Note: While all wifi networks are isolated from each other, it's important to note that on the Guest and IoT networks, no two devices can talk to each other. This further enhances security of common types of devices that connect to guest and IoT networks.
How do I set up my Business Network?
Tap on the Settings tab at the bottom of the eero App
Select Multi SSID
Select Add wifi network
Select Add business wifi network
Ensure Enable wifi network is selected
Enter the wifi network name and password
Note: Your password must be a minimum of 8 characters and must contain special characters.
Select Save
After adding your business wifi network, select the back button arrow at the top left hand side of the app
You'll have the option to add additional wifi networks by selecting the Add wifi network option
How do I set up my IoT Network?
Tap on the Settings tab at the bottom of the eero App
Select Multi SSID
Select Add wifi network
Select Add IoT wifi network
Ensure Enable wifi network is toggled on
Enter the wifi network name and password
Note: Your password must be a minimum of 8 characters and must contain special characters.
Select Save
After adding your IoT wifi network, select the back button arrow at the top left hand side of the app
You'll have the option to add additional wifi networks by selecting the Add wifi network option
Can I have 2 Business or 2 IoT SSIDs?
Yes. Your network can have up to 4 SSIDs: 1 Main, 1 Guest and 2 Business or 2 IoT, or 1 each of IoT and Business.
How do I set up my Guest Network with Captive Portal?
Open the eero App
If you have multiple business networks, select the one you wish to work with by tapping the downward arrow in the top-left corner of the Home tab
Tap on the Settings tab at the bottom
Tap Multi SSID
Tap the > (right arrow) next to your guest network name, and ensure Enable wifi network and Enable captive portal are toggled on
Select Edit captive portal
Select a Session duration
Note: This can be set in increments of 30 minutes, 60 minutes, 90 minutes or a maximum of 24 hours.
Tap Captive portal logo
Upload a logo that will be displayed to your visitors on your captive portal
You have the option to Choose File or select an image from your photo library
Browse your Files or Photo Library and select the logo you'd like to use within your captive portal
Once your logo has been uploaded, you can Remove, Replace or View the file
Image requirements:
200x200px minimum resolution
PNG, JPG, or JPEG file
5MB maximum
We recommend uploading an image with no margins and a transparent background to let you easily switch between light and dark mode.
If you receive one of the below error messages upon upload of your captive portal logo, check the reason for the upload failure and attempt to upload the logo again:
Unable to upload a logo.
File dimension too small. Please select a file with a resolution of at least 200x200px.
File too large. Please select a file below 5 MB.
To upload custom terms of use:
Open the eero App
If you have multiple business networks, select the one you wish to work with by tapping the downward arrow in the top-left corner of the Home tab
Return to the Multi SSID setting in the Settings tab
Tap the > (right arrow) next to your guest network name, and ensure Enable wifi network and Enable captive portal are toggled on
Tap Edit captive portal
Tap Custom terms of use
Import a terms file from your file library. Please note that only .txt files are supported at this time
Click Save
Your customers can now enjoy a seamless internet experience for your business.
Network Setup Frequently Asked Questions
